FAQ
Frequently asked questions
Eighteen straight answers about accounts, funding, trading conditions, the platform and security — written the way we would want them answered ourselves.
Section 01
Account Opening
Registration, verification and getting started.
How do I open a live trading account?
Complete the online application in about five minutes: enter your details, upload your identity and address documents, and fund your account. Most applications are verified the same business day, and you can trade as soon as your first deposit clears. The minimum deposit is $100.
What documents do I need for verification?
Two documents: a valid government-issued photo ID (passport, national ID card or driving licence) and a proof of address issued within the last three months, such as a utility bill or bank statement. Both can be uploaded as photos or scans directly in the client portal.
Can I try DuaFx before depositing real money?
Yes. The free demo account gives you $100,000 in virtual funds on the full proprietary platform with live pricing. It never expires, and you can reset the balance at any time from the client portal.
Which account types are available?
Three: Classic (spread-inclusive pricing, ideal for newer traders), Professional (tighter spreads for active traders) and ECN (raw spreads from 0.0 pips plus a transparent commission, routed to institutional liquidity). You can compare them side by side on the accounts page and switch as your trading evolves.
Section 02
Deposits & Withdrawals
Funding methods, timing and costs.
What is the minimum deposit?
The minimum deposit is $100 across all account types. There is no maximum, and you can start with the Classic account and upgrade later without re-registering.
How long do withdrawals take?
Withdrawal requests are processed by our payments team within 24 hours. Once processed, e-wallet and card refunds typically arrive the same day, while international bank transfers can take one to three additional business days depending on your bank.
Does DuaFx charge deposit or withdrawal fees?
DuaFx charges no fees on deposits or withdrawals. Your payment provider or intermediary bank may apply its own charges on international transfers, which are outside our control and are always disclosed by the provider before you confirm.
Why must withdrawals go back to my original payment method?
This is an anti-money-laundering (AML) safeguard required of regulated brokers: funds must return to the source they came from, up to the amount originally deposited. Profits above that amount can be withdrawn to a verified bank account in your name.
Section 03
Trading Conditions
Spreads, leverage, instruments and execution.
What spreads can I expect?
ECN accounts receive raw interbank spreads from 0.0 pips on majors like EUR/USD, plus a fixed, transparent commission per lot. Classic accounts trade commission-free with the cost built into a slightly wider spread. Live typical spreads for every instrument are published on the trading conditions page.
What leverage does DuaFx offer?
Flexible leverage up to a maximum of 1:500, adjustable per account from the client portal. Higher leverage amplifies both profits and losses, so we recommend most traders use far less than the maximum and size positions by risk, not by available margin.
Which markets can I trade?
One account gives you access to forex majors, minors and exotics, commodities including gold and oil, global stock indices, individual shares, ETFs and leading cryptocurrencies — all as CFDs with institutional liquidity and no dealing desk.
Is there negative balance protection?
Yes. Retail client accounts can never lose more than their deposited funds. If extreme volatility ever pushed an account below zero, the balance is reset to zero at no cost to you.
Section 04
Platform
The DuaFx proprietary trading platform.
Which platforms can I trade on?
The DuaFx proprietary platform runs in your browser with no download, as a desktop application for Windows and macOS, and as native apps for Android and iOS. One login synchronises watchlists, charts and open positions across all of them.
Can I trade from my phone?
Yes — the Android and iOS apps carry full functionality: every instrument, full charting with indicators, one-tap order management and instant push alerts on price levels and filled orders. Positions opened on desktop can be managed on mobile and vice versa.
Does the platform support advanced order types?
Market, limit and stop orders are standard, alongside attached stop-loss and take-profit, trailing stops and partial-close. On ECN accounts, orders route straight through to liquidity providers with execution measured in milliseconds.
Section 05
Security & Regulation
How your money and data are protected.
Are client funds safe with DuaFx?
Client money is held in segregated accounts at top-tier banks, completely separate from company operating funds, and is never used for corporate purposes. Combined with negative balance protection, your exposure is always limited to what you choose to deposit.
How is my personal data protected?
All traffic between you and DuaFx is encrypted in transit, sensitive records are encrypted at rest, and access is restricted on a strict need-to-know basis. You can review exactly what we collect and why in the privacy policy under our legal section.
How do I secure my account?
Enable two-factor authentication in the client portal — it takes under a minute and blocks the vast majority of account-takeover attempts. We additionally monitor for unusual login activity and will never ask for your password by email, phone or chat.
Question answered? The market is waiting.
Open a live account from $100, or take the $100,000 demo for a spin first — support is one message away either way.