1. The agreement
These Terms & Conditions (the “Agreement”) form a legally binding contract between you (the “Client”) and DuaFx Ltd. (“DuaFx”, the “Company”) governing the opening, operation and closure of your trading account and your use of the DuaFx proprietary trading platform across web, desktop and mobile applications.
By submitting an account application, ticking the acceptance checkbox or placing any order, you confirm that you have read, understood and accepted this Agreement together with our Risk Disclosure, Privacy Policy, AML Policy, KYC Policy and Cookie Policy, which are incorporated by reference.
This Agreement is provided in English. Where a translation is offered for convenience, the English version prevails in the event of any inconsistency.
2. Eligibility and account opening
You must be at least 18 years old (or the age of legal majority in your jurisdiction, if higher), have full legal capacity, and not be resident in a jurisdiction where the distribution or use of our services would be contrary to applicable regulations. It is your responsibility to confirm that trading leveraged over-the-counter products is lawful where you reside.
Account opening is conditional on successful completion of our identity verification and appropriateness assessment as described in the KYC Policy. We may decline any application at our sole discretion and without obligation to give reasons, subject to applicable regulations.
You agree to keep the information in your client profile accurate and current, and to notify us promptly of any material change in your circumstances, including changes of address, contact details or financial standing.
3. Services and execution
DuaFx provides execution-only dealing in over-the-counter contracts for difference (CFDs) on foreign exchange, commodities, indices, shares, exchange-traded funds and digital assets. We do not provide investment, legal or tax advice, and no content on our website, platform or educational materials constitutes a personal recommendation.
Orders are executed on a best-execution basis against pricing streamed from our liquidity providers. Market orders are filled at the best available price, which in fast markets may differ from the price displayed at the moment of order entry (slippage, which may be positive or negative). Stop and limit orders are triggered by our platform price and are not guaranteed unless expressly designated as guaranteed.
We may, acting reasonably, refuse or cancel orders, close positions or restrict account functionality where required by applicable regulations, where a manifest pricing error has occurred, where abusive trading practices are identified, or where technical circumstances outside our control make orderly execution impossible.
4. Margin, leverage and negative balance protection
Trading CFDs requires you to post margin. Available leverage depends on your account type, instrument class and jurisdiction, and is described on our Trading Conditions page. Leverage amplifies both gains and losses, as explained in the Risk Disclosure.
You are responsible for monitoring your margin level at all times. If your margin level falls to the margin-call threshold we will notify you through the platform; if it falls to the stop-out threshold, open positions may be closed automatically, in whole or in part, without further notice, beginning with the position showing the largest loss.
Retail clients benefit from negative balance protection: your losses on CFD trading cannot exceed the funds in your trading account. Any negative balance arising from extreme market conditions will be reset to zero.
5. Client funds
Client money is held separately from the Company's own funds in segregated accounts with reputable banking institutions, and is not used for the Company's operational purposes.
Deposits and withdrawals are processed in accordance with our published funding methods and timelines. In line with our AML Policy, withdrawals are returned via the same method used to deposit wherever practicable, and to an account held in your own name. We do not accept or pay out to third-party accounts.
6. Fees and charges
The costs applicable to your account — spreads, commissions (where applicable), overnight swap or financing charges, and any inactivity or ancillary fees — are set out on the Fees and Trading Conditions pages, which form part of this Agreement.
Swap rates change with underlying interest rate markets and are updated within the platform. We will give reasonable prior notice of any new fee category or material increase in existing fees via email or platform notification.
You are solely responsible for any taxes arising from your trading activity in your jurisdiction of residence.
7. Platform use and prohibited conduct
We grant you a personal, non-exclusive, non-transferable licence to use the DuaFx platform for your own trading. You must keep your credentials confidential, enable two-factor authentication, and notify us immediately of any suspected unauthorised access. Orders placed under your credentials are binding on you.
Prohibited conduct includes: exploiting pricing latency or manifest errors, coordinated abusive strategies across multiple accounts, use of unauthorised automated systems that place abnormal load on our infrastructure, reverse engineering of the platform, and any activity that constitutes market abuse under applicable regulations. Breach may result in position reversal, profit forfeiture attributable to the abuse, suspension or termination.
8. Liability and indemnity
Nothing in this Agreement excludes liability that cannot be excluded under applicable regulations, including liability for fraud. Subject to that, DuaFx is not liable for losses arising from market movements, your trading decisions, communication or internet failures outside our reasonable control, or events of force majeure including acts of government, exchange or liquidity provider failures, and severe market disruption.
Our aggregate liability for any claim arising from this Agreement is limited to the direct loss suffered, and we are not liable for indirect or consequential losses, including loss of profit or opportunity. You agree to indemnify us against losses we incur as a direct result of your breach of this Agreement or misuse of the platform.
9. Termination
You may close your account at any time by withdrawing your balance and giving notice through the client portal or by email. We may terminate this Agreement with reasonable notice, or immediately where required by applicable regulations, where you materially breach this Agreement or where we identify fraud, market abuse or sanctions exposure.
On termination, open positions will be closed at prevailing market prices, outstanding fees deducted, and the remaining balance returned to you in accordance with the withdrawal procedure. Provisions of this Agreement that by their nature should survive termination — including those relating to liability, indemnity and dispute resolution — will survive.
10. Complaints and governing law
If you are dissatisfied with any aspect of our service, contact support@duafx.com. Complaints are acknowledged within one business day and investigated by a function independent of the team involved, with a final response provided within the timeframe required by applicable regulations.
This Agreement and any non-contractual obligations arising from it are governed by the laws applicable to DuaFx Ltd. in its jurisdiction of incorporation, and disputes are subject to the exclusive jurisdiction of the competent courts of that jurisdiction, without prejudice to any mandatory consumer protections available in your country of residence.