1. Why we verify our clients
Know Your Customer (KYC) verification protects our clients, our platform and the wider financial system. It allows us to confirm that every account belongs to a real, identified person or entity, to comply with applicable AML/CTF regulations, and to make sure funds are only ever paid back to their rightful owner.
Verification is a condition of using DuaFx services. An account may be opened and explored, but trading, depositing above the initial threshold, and withdrawing funds all require the verification steps described below to be completed.
2. Proof of identity
We accept a valid, unexpired government-issued photo document: passport (preferred), national identity card or driving licence. The document must show your full name, date of birth, photograph, document number and expiry date, and all four corners must be visible in the uploaded image.
Uploads must be in colour, unedited and legible — photographs or scans of at least 300 dpi equivalent quality. Screenshots, photocopies of copies, and cropped or digitally altered images are not accepted. Where the document has two sides, both must be provided.
3. Proof of address
We accept a document issued within the last three months showing your full name and residential address: a utility bill (electricity, water, gas, internet), bank or card statement, government correspondence such as a tax letter, or a tenancy contract registered with the relevant authority.
Mobile phone bills, insurance documents and documents addressed to P.O. boxes are generally not accepted. The address on the document must match the address in your client profile; if you have moved, update your profile before submitting.
4. Verification tiers
Tier 1 — Registered: email and phone verified. You can explore the client portal and open a demo account, but cannot deposit or trade on a live account.
Tier 2 — Verified: proof of identity and proof of address approved. You can deposit, trade all instruments and withdraw, subject to standard limits on aggregate funding that apply until Tier 3 review.
Tier 3 — Enhanced: applied automatically at higher cumulative deposit levels or where our risk-based approach requires it. We may request source of funds or source of wealth evidence such as payslips, audited accounts, sale contracts or bank statements. Enhanced review removes standard funding limits.
5. Corporate accounts
Corporate applicants must provide: certificate of incorporation, memorandum and articles of association (or equivalent constitutional documents), a register of directors and shareholders, proof of the registered business address, and a board resolution authorising the account and its designated traders.
Identity and address verification as described above is required for every director, every authorised trader and every ultimate beneficial owner holding 25% or more of the entity. Complex structures may require additional documentation to establish the full ownership chain.
6. How verification works
Documents are submitted through the secure client portal, which encrypts files in transit and at rest. Most submissions are reviewed within a few hours during business days, and you will be notified by email and portal notification as soon as review is complete or if anything further is needed.
We may use trusted electronic verification providers to corroborate documents and, where available in your jurisdiction, database checks that can reduce the documentation you need to submit. A short liveness check (a selfie or brief video) may be requested to bind the document to its holder.
7. Ongoing reviews and refreshes
KYC is not a one-off exercise. We refresh client files periodically based on risk rating, when identification documents expire, when account activity changes materially, or when applicable regulations require it. You will be asked to re-submit or update documents in these cases.
Failure to respond to a documentation request within the stated period may result in restrictions on trading or withdrawals until the file is brought up to date. We will always explain what is needed and why.
8. Data handling
All documents and personal data collected for KYC purposes are processed in accordance with our Privacy Policy, stored encrypted, accessible only to authorised compliance personnel, and retained for the minimum period required by applicable regulations after the relationship ends.